RocketSpin Privacy Policy

At RocketSpin Online Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we, Metlait SRL, registered in Costa Rica and operating RocketSpin Online Casino under licence No. ALSI-202509073-FI2 issued by the Anjouan Gaming Commission, collect, use, store and safeguard your data when you visit rocketspin.com or use our services. By registering an account with us, you agree to the practices described below.

Information We Collect

When you create an account at RocketSpin, play our slots, use our live casino, or contact our support team, we collect several categories of information necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We gather identity verification documents, including passport details, identification cards, proof of residence, and statements verifying the source of funds, which may be submitted in the Latin or Cyrillic alphabet, or via video verification where required.
• We record financial information related to your deposits and withdrawals, including the payment methods you use, such as Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity, Interac, and cryptocurrencies including Bitcoin, Ethereum, USDT, Dogecoin, Litecoin and Bitcoin Cash.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and your interaction with our loyalty program and VIP Club.
• We log technical data such as your IP address, device type, browser information and login timestamps, which helps us detect any overlap between accounts and enforce our policy against VPN usage.
• We retain records of your communications with our customer support team, whether through live chat, email, or WhatsApp.

How We Use Your Information

Our RocketSpin platform uses the information we collect for several essential purposes. We process your data to verify your identity, process your deposits and withdrawals, prevent fraud, and ensure compliance with anti-money laundering regulations. We also use your data to personalize your experience, including tailoring promotions such as our Welcome package, Tuesday Reload, Thursday Boost, Friday Fortune, and Sunday Funday offers to your activity.

Additionally, we at RocketSpin use your information to manage your participation in our Loyalty Program and VIP Club, calculate cashback rewards, and determine eligibility for tournaments and the Bonus Shop. We may also use your contact details to send you important account notifications, security alerts, and, where you have consented, marketing communications about new games, bonuses, or features available at rocketspin.com.

Legal and Regulatory Compliance

As a licensed operator under the Anjouan Gaming Commission, we are required to retain certain records for regulatory and anti-fraud purposes. We may use your data to investigate suspicious activity, including cases where an overlap of IP addresses between two or more accounts is detected, which may result in the confiscation of funds and suspension of access, a decision we consider final and not subject to appeal.

Sharing Your Information

We do not sell your personal data to third parties. However, our RocketSpin team may share your information with trusted partners who help us operate our services, including:

• Payment processors who facilitate your deposits and withdrawals through methods such as Visa, Mastercard, bank transfers and cryptocurrency transactions.
• Identity verification providers who assist us in confirming your documents and completing KYC checks.
• Regulatory authorities, including the Anjouan Gaming Commission, when required by law or during an investigation.
• Game providers and software platforms, such as those listed among our 176 providers, which may process limited data related to your gameplay sessions.
• Fraud prevention and security services that help us detect and prevent unauthorized account access or VPN circumvention.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting and dispute-resolution requirements. If your account becomes dormant after twelve consecutive months without login, we will continue to retain your data while your account remains subject to administrative fees. Even after account closure, we may retain certain records for a period required by applicable gaming regulations and anti-money laundering laws.

Your Rights

We want you to feel confident that your data is handled responsibly. Depending on your jurisdiction, you may have the following rights regarding your personal information held by RocketSpin Online Casino:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You can request the deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including direct marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent, such as promotional emails.

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable data protection laws.

Security of Your Data

We employ industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or alteration. Our systems that process deposits, withdrawals and account verification are designed with encryption and secure protocols. While we take every reasonable precaution, no method of data transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Cookies and Tracking Technologies

We use cookies and similar technologies on rocketspin.com to enhance your browsing experience, remember your preferences, and analyze site traffic. These technologies also help us detect potential account overlaps and enforce our restrictions on VPN usage. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

International Data Transfers

Because RocketSpin Online Casino serves players across multiple regions, including Canada, Australia, New Zealand, Norway, Italy and Arabic-speaking markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection standards.

Children's Privacy

Our services at RocketSpin are intended exclusively for adults of legal gambling age. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed, with any applicable funds handled in accordance with our terms and conditions and relevant regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal information at RocketSpin, please reach out to our support team via live chat, available 24/7, or email us at [email protected]. VIP members may also contact us directly at [email protected] or through WhatsApp for personalized assistance.